Contact Center Services
We ensure that your valued customers reach a human voice. We employ Customer Service Representatives who work efficiently and accurately serve your customers.
our services include
- Personalized Training
- Overflow and after hours support
- Omni-channel methods (inbound, outbound, email, chat, text)
- Structured call quality
- Custom workflows & call routing
- Analytics & benchmarking
- Bilingual representatives
benefits of working with via
- Inform USA Accredited Contact Center
- Highly customizable campaigns
- 20+ years of contact center experience
- Client management
- Experienced, trustworthy customer service agents & management
- High employee retention rates
- Reliable infrastructure
- Structured call quality
SWITCHBOARD OPERATIONS
VIA manages switchboard operations at the VA Medical Center in Buffalo, New York.
Adaptive technologies like JAWS (Job Access with Speech) and ZoomText Magnifier/Reader allow our visually impaired operators to answer incoming calls and monitor emergency codes and hospital alarm systems.
Buffalo new york VA medical center
Transform lives and improve your business
When you choose to work with VIA, you are also choosing to help your community! At VIA, we provide meaningful local employment for the blind and visually impaired.
- VIA employs over 50 individuals who are blind or visually impaired.
- Our blind and visually impaired workforce provides 75% of the direct product and service labor.
- You can be a part of helping us reverse the trend of 70% unemployment among Americans with vision disabilities.
Want to Work With Us?
DAWN VANDERKOOI
DIRECTOR OF CONTACT CENTER SERVICES
(716) 842-2654
DVANDERKOOI@VIAWNY.ORG
social enterprise